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30-day returns. Return shipping paid by the customer; we cover damaged or incorrect items.
We accept returns within 30 days of delivery, provided the bracelet is unworn and in its original box.
| Return window | 30 days from delivery |
| Return shipping cost | Paid by the customer (we cover damaged or incorrect items) |
| Exchanges | Yes, another finish or series at the same price |
| Refund timing | Within 5 business days of the return arriving |
| Faulty or damaged items | Replacement or full refund, no return needed |
| Gift packaging | Not required to come back |
| Who to email | [email protected] |
To start a return, email [email protected] with your order number.
We'll reply within one business day with return instructions.
Return shipping is paid by the customer. If the bracelet arrived damaged or incorrect, we cover everything — just send a photo. We will not make you pay postage twice for the same mistake if a parcel comes back undeliverable.
Refunds are issued to the original payment method within 5 business days of receiving the return.
We refund the full product value. There is no restocking fee and no processing deduction.
Yes - exchange for another finish or series at the same price, for example BEADORO Aurora for BEADORO Rose. If your wrist needs a different length, message us: we hand-string to measure, so a custom size is possible instead of an exchange.
Email us your order number and a photo. We send a replacement or a full refund at your choice, and we do not ask you to return a damaged item. If a strand arrives broken or a clasp fails in normal wear within the first 30 days, that is on us to fix and it is never treated as a change-of-mind return.
Only that the bracelet comes back in a wearable condition. The solid-wood keepsake box, the meaning card and the paper gift bag do not have to be returned. Please include the bracelet in the original mailer so it is protected on the way back.
Same policy, same window. A sale price is never a reason to refuse a return - we do not inflate a price and cross it out, so what you pay is what the bracelet is worth to us.
30 days from delivery, provided the bracelet is unworn and in its original box. Email [email protected] within that window to start a return.
The customer pays return shipping. If the bracelet arrived damaged or incorrect, we cover everything - just send a photo.
Yes. Exchange for another finish or series at the same price, or a refund of the full product value.
Yes. The order number is enough - the gift box and paper gift bag do not have to come back, and no gift receipt is needed.
Within 5 business days of receiving the return, to the original payment method. Your bank may take a further few days to show it.
Email [email protected] with your order number and a photo. We send a replacement or a full refund and do not ask you to return a damaged item.
Questions about a specific order? Email [email protected] and we reply within one business day. · Last updated: 3 October 2026
Questions? Email [email protected] — we reply Mon–Fri within one business day.